Thank you for shopping with Shore lb. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. Please review the following details:
- Returns are accepted within 7 days from the date of delivery.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Personalized or customized items are not eligible for return unless there is a manufacturing defect.
- To initiate a return, please contact our customer support team within 7 days of receiving your order.
- Our team will guide you through the return process and provide you with a return authorization.
- Ensure that the item is securely packaged to prevent damage during transit.
- The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
Refund or Exchange:
- Once we receive and inspect the returned item, we will process the refund or exchange.
- Refunds will be issued to the original payment method within 7 business days.
- If you opt for an exchange, we will ship the replacement item as soon as possible, subject to availability.
- Gift cards, promotional items, and final sale items are non-refundable and cannot be returned.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support immediately.
- We will arrange for a return or exchange and cover the associated shipping costs.
- If you prefer, we can provide store credit instead of a refund, which can be used for future purchases on our website.
Please note that Shore lb. reserves the right to refuse returns that do not meet the above requirements or if the return request is made after the specified timeframe.
For any further questions or assistance regarding our return policy, please contact our customer support team. Thank you for choosing Shore lb.